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These are the most frequently
asked questions we have received over the years, plus install
tips, wiring diagrams, and more. Please check back often as we
are always adding more info. Have a question not answered here?
Please send us an email, we will respond within 24 hours,
customer satisfaction is our #1 priority.
Q. Do you ship to Puerto Rico? Q. Do you ship Internationally? PAYMENT FAQs Q. What payments do you accept? Q. Do I have to register with Paypal or have a Paypal account? TECHNICAL FAQs Q. I need more help and assistance and wish to talk to others with the same issues? Q. I would like to see install and technical videos to help me with my FTA system? Q. What is FTA? Q. Can I receive FTA channels from anywhere in North America? Q. What is the difference between circular and linear polarity LNBs? Q. Can the V Box V be used with 220V-50Hz? Q. How do I connect my V Box V to my BUD? Q. Any suggestions on how to use the 8x1 switch? Q. How to set-up 8x1 switch with DVBDream? Q. How to set-up 8x1 switch with Coolsat 6000? Q. What's the difference between a Standard and Universal LNB? Q. Does the BSC621 work with 4DTV receivers? Q. My SG2100 Dish Motor was working fine and now it stopped working. What should I do? Q. How do I program the Pansat II Universal Remote to control my TV, VCR, or DVD? Q. How do I program the Viewsat Universal Remote to control my TV, VCR, or DVD?
Q. Do you ship to Puerto Rico? A. Yes, we ship to Puerto Rico with no additional costs. A. Yes, we ship to Canada. Free shipping does NOT apply to orders shipped to Canada. All Canadian Orders must be paid in United States Currency. Q. Do you ship Internationally? A. Yes, we ship just about anywhere. We do not accept International Credit Card orders. Customer is responsible for any and all custom duties, taxes and fees. If you refuse a package to avoid paying customs fees, we will not issue a refund for the item, shipping fees or the customs fees. It is also the customer's responsibility to make sure it is lawful for the item(s) to be imported. Please be aware that all of our items have manuals, paperwork and so on in English. Products may not conform to the destination country's labels and specifications requirements. Voltage and electrical requirements may vary, it is the customers responsibility for adapters or converters. Delays in shipments can occur because of customs processing, please contact your local customs office if it has been a reasonable amount of time and you have not received your order. If you have any further questions, please contact your local customs office. * Not all products can be shipped internationally. PAYMENT FAQs Q. What payments do you accept? A. We accept all major credit cards and echecks through Paypal, we also accept Money Orders. Q. Do I have to register with Paypal or have a Paypal Account? A. No, you do not
need to have a Paypal account, nor do you need to register with
them. TECHNICAL FAQs Q. I need more help and assistance and wish to talk to others with the same issues? A. Check out our Forums where you can post questions, and read other members posts to help you solve your issue. Q. I would like to see install and technical videos to help me with my FTA system? A. Here are links to a great site that has videos to help with install and products: A. FTA provides free television and radio programming that any appropriate receiver can receive. Free To Air Signals are carried on Ku & C Band frequencies. Foreign language programming from faraway countries, TV stations from other states, religious networks, sports, etc. Never a subscription and no monthly fees. You will need a receiver (make sure it can receive the frequencies you prefer). A 30" or larger satellite dish is needed with a compatible LNB. To increase the channels you receive, you can add a motor. You will use 2 coax cables. One from the LNB to motor, one from motor to receiver. Don't forget to ground the installation. Remember FTA channels are never scrambled and are FREE! Scrambled channels you need a subscription, please contact the subcriber. Q. Can I receive FTA Channels from anywhere in North America? A. Generally speaking, you will need a clear view of the southern sky. Q. What is the difference between circular and linear polarity LNBs? A. Circular polarity LNBs are used for DSS satellites such as DishNetwork and Directv, while Linear polarity LNBs are used for DBS satellites such as Galaxy, Intelsat, Satmex, etc... Most FTA satellites are linear polarity. Q. Can the V Box V be used with 220V-50Hz? A. No, the V Box we sell is the North America model and is set-up for 110V-60Hz power. Q. How do I connect the V Box V to my BUD?
A. The V-Box is very easy to hook up: Q. Any suggestions on how to use the 8x1 switch? A. This switch is not compatible with all receivers. Here are two ways to use the switch: 1) DiSEqC 1.1 which allows you to change switch settings uncommitted in the menu, opening up 8 ports. 2) Program "fake" motor positions using USLAS so that each sat is set to a motor position to do the switching. Models that do support DiSEqC 1.1 include the Traxis DBS3500, Pansat 9200HD, most Coolsats and Fortecs including CS5000, CS6000,and Fortec Mercury II. Another way is:
In the Antenna Settings choose the first satellite
you want to program in eg Echo 7. Enter the usual settings for the
lnb type, frequency, etc. Q.How to set-up 8x1 switch with DVBDream?
A.Use Raw commands: Q. How to set-up 8x1 switch with Coolsat 6000?
A.Change settings on Coolsat 6000 to diseqc
1.0/1.1. Q. What's the difference between a Standard and a Universal LNB? A. Standard and Universal LNBs are both Linear LNB's. A Standard has a frequency range from 11.7GHz to 12.2GHz, and is used in North America only. A Universal has a frequency range of 10.7GHz to 12.75GHz, consisting of a hi and lo band. This is more popular in Europe and the Middle East because their satellites broadcast within the 10.70GHz to 12.75GHz range. A Universal LNB can be used for all Ku linear polarization sats in North America Q. Does the BSC621 work with 4DTV Receivers? A. Yes, the BSC621 model I sell works for 4DTV receivers. The BSC 621-2 model does not. Q. I just installed my BSC621 and on my 4DTV receiver and I get C Band but only on one polarization. What do I need to do to get both even and odd channels? A. You will need to change the settings in the Menu on the 4DTV receiver, found at Options 6, 4, 2, #2. From "C-Band and Ku-Band LNB's", to "C-Band and Ku-Band LNBF's". Q. My SG2100 Dish Motor was working fine and now it stopped working. What should I do? A. This could happen for several reasons. The first thing to try is the manual reset procedure. Two Button Models: Turn off your receiver to stop the power to the SG2100. Press and hold BOTH control buttons on the motor. Turn on your receiver to apply power to the motor. At this time the indicator light should alternate between green and red. Continue to hold the two control buttons until the indicator light shows a steady green. The indicator light will normally flash from green to red about 15 times. Your motor is now reset. New One Button Models: Use a toothpick or a straightened paper clip and insert it into the reset hole to press the button for several seconds. The LED will go orange and then steady green. Your motor is now reset.
A. DiSEqC (Digital Satellite Equipment
Control), pronounced "Die-Sec", is a special communication protocol
for use between a satellite receiver and a device such as a
multi-dish switch or a small dish antenna rotor.
A. Universal Satellites Automatic Location
System (USALS), also known (unofficially) as DiSEqC 1.3, Go X or Go
to XX is a satellite dish motor protocol that automatically creates
a list of available satellite positions in a motorised satellite
dish setup. It is used in conjunction with the DiSEqC 1.2 protocol.
It was developed by STAB, an Italian motor manufacturer, who still
make the majority of USALS compatible motors.
Q. My Traxis DBS3500 is now showing black and
white picture, and/or my picture is rolling. What do I do? Q. How do I program the Pansat II Universal Remote to control my TV, VCR, or DVD? A. You simply use the auto-search function. Power on the TV/VCR/DVD. Press the tv/vcr or dvd button and hold for 6-10 seconds. Then press the up or down button every 3 seconds to search through the list of codes one at a time. When your tv or vcr or dvd shuts off you have the correct code. Q. How do I program the Viewsat Universal Remote to control my TV, VCR, or DVD? A. You simply use the auto-search function. Power on the TV/VCR/DVD. Press the tv/vcr or dvd button and hold for 6-10 seconds until it lights up steady. Then press the up button every 3 seconds to search through the list of codes one at a time. When your tv or vcr or dvd shuts off you have the correct code. Now press OK on the remote to save the code.
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